This Shipping Policy applies to all orders placed with Donata Inc, doing business as Donata Skinfood (“Company,” “we,” “our,” or “us”), through www.donata.co (the “Site”).

Business Information

Donata Inc is located at 50 Lincoln Rd #1027, McDonough, Georgia 30253, United States. You may contact us at support@donata.co.

Order Processing

All orders are processed within 10–14 business days prior to shipment. Processing time does not include shipping transit time. Business days exclude weekends and holidays. During product launches, promotions, or high-volume periods, processing times may be extended.

Shipping Methods

Orders are shipped using the standard or priority services offered at checkout. The shipping speed selected at checkout applies to transit time only and does not reduce processing time.

Shipping Transit Times

Estimated delivery times begin after shipment confirmation and vary based on carrier and destination. Standard domestic shipping typically arrives within 3–7 business days after shipment. Priority domestic shipping typically arrives within 1–3 business days after shipment. International delivery times vary and may take several weeks depending on customs processing.

Tracking Information

Once your order ships, you will receive tracking information by email. It is the customer’s responsibility to monitor tracking updates and ensure timely retrieval of delivered packages.

Delivery Confirmation

Delivery confirmation to the shipping address provided at checkout constitutes fulfillment of our obligation. We are not responsible for packages marked as delivered by the carrier, including lost or stolen packages after confirmed delivery.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delays, losses, or additional fees resulting from incorrect addresses provided by the customer.

International Orders

International customers are responsible for all customs duties, taxes, import fees, or other charges imposed by their country. We are not responsible for delays caused by customs processing.

Contact Us

If you have any questions regarding shipping, please contact us at support@donata.co.

Effective Date

March 2, 2026

Donata Inc
50 Lincoln Rd #1027
McDonough, GA 30253
United States
support@donata.co