Donata Skinfood - Donata Skinfood

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Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.

Terms & Conditions

Welcome to Donata Inc. This website is operated by Donata Skinfood (“DSF,” “we,” “our,” or “us”). By accessing or using this Site, you agree to be bound by these Terms and Conditions, along with any policies referenced on this Site. If you do not agree, please do not use the Site.

Use of This Site

This Site is intended to provide information about Donata Skinfood and to offer skincare and wellness products for purchase. You agree to use this Site only for lawful purposes and in a way that does not infringe upon or restrict the use of the Site by others.

Electronic Communications

By visiting this Site or contacting us by email, text, direct message, or chat, you consent to receive communications from us electronically. You agree that these electronic communications satisfy any legal requirement that such communications be in writing.

Orders and Account Responsibility

If you create an account or place an order on this Site, you are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account. We reserve the right to refuse service, cancel orders, or limit access to the Site at our sole discretion.

Product and Policy Terms

Due to the small-batch, handmade nature of our products, all sales are final. We do not allow cancellations, refunds, returns, or exchanges.

We are unable to make changes to orders once they have been placed.

If an order is returned due to an incorrect or insufficient address, the order will be refunded for the purchase amount minus 20% and shipping costs, as returned goods cannot be restocked.

Shipping timelines are estimates only and are not guaranteed. Once an order has been accepted by the shipping carrier, Donata Skinfood is not responsible for lost, missing, or stolen packages.

International customers are responsible for any customs duties, taxes, brokerage fees, or other import charges associated with delivery.

Melted Products and Natural Variations

Because our products are made with real, natural ingredients, texture and appearance may vary. During warmer months, products may soften or melt in transit. This does not affect product quality.

Whipped butters may lose their whipped texture in heat and may appear half full after melting. Once cooled, the product may firm into a smoother, balm-like consistency.

Variations in color, including the use of yellow or white shea butter, may occur based on ingredient sourcing and do not indicate a difference in quality.

SMS Communications

By opting in to receive text messages from Donata Skinfood, you agree to receive recurring automated marketing and informational messages. Message frequency may vary. Message and data rates may apply. Consent is not a condition of purchase.

You may opt out at any time by replying STOP. For help, reply HELP.

SMS consent is not shared with third parties except with service providers necessary to deliver messaging services.

Intellectual Property

All content on this Site, including text, graphics, logos, images, designs, and other materials, is the property of Donata Skinfood or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or exploit any content from this Site without our prior written consent.

User Submissions

If you submit reviews, testimonials, feedback, suggestions, images, or other content to us, you grant Donata Skinfood permission to use, reproduce, publish, and display that content in connection with our business, marketing, and brand communications.

You represent that you own or have the rights necessary to submit such content.

Third-Party Services and Links

This Site may contain links to third-party websites or rely on third-party service providers. We are not responsible for the content, policies, or practices of third-party sites or services.

Disclaimer

All products, services, and content on this Site are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, to the fullest extent permitted by law.

We do not guarantee that the Site will always be available, error-free, or uninterrupted.

Limitation of Liability

To the fullest extent permitted by law, Donata Skinfood shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of this Site, our products, or our services.

Your sole remedy for dissatisfaction with the Site is to stop using it.

FDA Disclaimer

Statements made regarding our products have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. Information provided on this Site is for educational purposes only and is not a substitute for professional medical advice.

Children’s Use

This Site is not intended for children under the age of 13. If you are under 18, you may use this Site only with the involvement of a parent or legal guardian.

Governing Law

These Terms and Conditions are governed by the laws of the State of Georgia, without regard to conflict of law principles.

Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of the Site means you accept those changes.